Vietnam Fast Track – Frequently Asked Questions

Q. What is Vietnam Fast Track?

Vietnam Fast Track is airport assistance designed to make arrival and departure procedures smoother. Local staff guide guests according to the selected service and current airport operations, helping reduce waiting and uncertainty.

Q. What service does VJP FASTTRACK provide?

VJP FASTTRACK is the specialist Vietnam airport Fast Track brand operated by VJP VIP Services. We support arrival and departure at major airports including Ho Chi Minh City, Hanoi, Da Nang and Phu Quoc.

Q. Which airports are supported?

VJP FASTTRACK mainly serves the following airports:

• Tan Son Nhat International Airport (SGN / Ho Chi Minh City)
• Noi Bai International Airport (HAN / Hanoi)
• Da Nang International Airport (DAD / Da Nang)
• Phu Quoc International Airport (PQC / Phu Quoc)

Service scope varies by airport, arrival/departure type and flight conditions. Please confirm current availability through the booking or contact form.

Q. What does arrival Fast Track include?

Depending on the plan, arrival support may include meet-up, guidance to immigration, assistance using the applicable priority lane, and guidance toward baggage claim or the exit. Please provide your flight, airport and checked-baggage details when booking.

Q. What does departure Fast Track include?

Depending on the plan, departure support may include check-in, security, immigration and guidance toward the boarding gate. Availability varies by airport, airline and same-day operating conditions.

Q. Do you support both arrival and departure?

Yes, subject to the airport and flight. Service scope and availability vary by airport, time, airline and flight conditions. We can recommend the appropriate option from your flight information.

Q. How much does it cost?

Prices vary by airport, arrival/departure service, plan, passenger count and options. Arrival support starts from 35 USD, while plans including exit guidance start around 50 USD.

We confirm the latest rate after reviewing your booking details. Taxes and optional services may be charged separately. Children under 6 are charged 50% of the adult rate; guests aged 6 and above pay the adult rate. The 19:00–07:00 surcharge is 5 USD per group per service. Where the 15-minute guarantee applies, an eligible service fee is refunded if the guaranteed waiting time is exceeded.

Q. What information is required?

Please provide the following information:

• Name as shown on passport
• Date of birth, gender and nationality
• Passport number and expiry date
• Email address and telephone number
• Airport
• Arrival or departure service
• Flight number, date and arrival/departure time
• Checked baggage information
• Number of accompanying passengers
• Special requests

Incorrect details may affect airport arrangements, so please enter passport and flight information accurately.

Q. How early should I book?

Where possible, book by the day before service. Last-minute requests may be unavailable, especially during peak periods, holidays, late-night flights or for large groups. Please still contact us for urgent bookings.

Q. Can I change or cancel after booking?

Changes and cancellations may be possible, but availability, fees and refund conditions depend on timing and airport registration status. Contact us as soon as possible for flight, passenger-count or service changes.

Q. What happens if my flight is delayed?

We monitor flight information and coordinate where possible. Please contact VJP FASTTRACK for major delays, flight-number changes or date changes. Service time and scope may change according to airline and airport operations.

Q. Is baggage-claim assistance included?

Baggage assistance is included in some plans. Tell us whether you have checked baggage when booking. Plans without baggage assistance may end after immigration guidance.

Q. Can I book or inquire in English?

Yes. Our team can handle booking confirmation and inquiries in English. On-site assistance is provided by airport staff or local representatives; language support may vary by airport and time.

Q. How do I use Vietnam Fast Track?

The service process is as follows:

1. Submit the booking form
   Enter the airport, arrival/departure type, flight and passport details, passenger count and baggage information.
2. Review
   Our team confirms availability and pricing.
3. Payment
   We provide payment instructions after confirming the booking details.
4. Booking confirmation
   We send confirmation after completing arrangements with the airport or local team.
5. Service day
   Our local team provides the arranged arrival or departure assistance.