Hanoi Noi Bai Airport Arrival Guide
VN311 from Tokyo Narita to Hanoi | Noi Bai Airport Arrival Fast Track Guide
For passengers arriving at Hanoi Noi Bai International Airport (HAN) on Vietnam Airlines flight VN311 from Tokyo Narita International Airport (NRT), we provide information in Japanese on basic flight details, the arrival immigration procedures, the flow through International Terminal 2, and the VJP FASTTRACK arrival fast track service.
VN311 Basic Flight Information
VN311 is an international Vietnam Airlines (Vietnam Airlines) flight from Tokyo Narita International Airport (NRT) to Hanoi Noi Bai International Airport (HAN).
At Narita International Airport, Vietnam Airlines uses the North Wing of Terminal 1. After arriving in Hanoi, the flow at Noi Bai International Airport Terminal 2 proceeds through immigration, checked baggage collection, customs, and moving toward the arrivals lobby.
Things to check before departing Narita on flight VN311
Passport and Vietnam entry requirements
Please be sure to check your passport validity, visa requirements, and the entry conditions based on your purpose of travel and length of stay before departure. Please prepare any required travel documents yourself.
Check Narita Airport Terminal 1
Vietnam Airlines uses the North Wing of Terminal 1 at Narita International Airport. For the check-in counter and boarding gate of flight VN311, please check your ticket and the airport information displays on the day.
Check the baggage conditions
The conditions for checked baggage and carry-on baggage may differ depending on the ticket you purchased, the class of travel, and the fare conditions. Please check Vietnam Airlines’ latest regulations before departure.
Check how to meet up for the fast track
If you have booked the Noi Bai Airport arrival fast track, please check the meet-up method on the day, the way to contact the assigned staff, and any required information provided to you after your booking is confirmed.
VN311 | The flow after arriving at Noi Bai Airport
After arriving in Hanoi on flight VN311, you will proceed with the arrival procedures at International Terminal 2 of Noi Bai International Airport. The actual route may vary depending on the arrival gate and airport operations on the day.
After disembarking, move toward immigration
After getting off flight VN311, follow the signs in the airport such as “Arrivals” and “Immigration” to proceed to the immigration area.
Immigration
Present your passport and any documents required according to your travel conditions for immigration. During peak arrival times, waiting times may be longer.
Collect your checked baggage
After immigration, proceed to the baggage claim area and check the baggage claim carousel corresponding to flight VN311 on the airport information monitors.
Pass through customs
After collecting your baggage, proceed toward customs. If you are carrying any goods that must be declared, please follow Vietnamese regulations and the instructions of airport staff.
Move toward the arrivals lobby and the meet-up area
After completing the arrival procedures, proceed toward the arrivals lobby to meet up with your transfer driver, hotel staff, company representative, or family members.
The Noi Bai Airport arrival fast track available on flight VN311
The VJP FASTTRACK Noi Bai Airport arrival service is an arrival support service for customers arriving in Hanoi, helping them more easily understand the movement toward immigration and the flow inside the airport, so that the arrival procedures go more smoothly.
If you are also on flight VN311, we will confirm the arrival date, number of people, presence of baggage, and your desired support details in Japanese in advance, and advise you on what we can arrange.
- You can have pre- and post-booking confirmations handled in Japanese
- We will guide you on the meet-up method upon arrival in advance
- We support your movement toward the immigration area
- We support the use of the priority lane depending on the applicable plan
- After immigration, we guide you toward the baggage claim area
- We guide you on the movement toward the exit and the meet-up area
- We can also discuss arranging corporate guests, executives, and VIP customers on your behalf
*Availability of the priority lane, the extent of staff accompanying you, and the scope of guidance toward the baggage claim area and the exit may vary depending on airport operations, congestion levels, flight information, and your booked plan on the day. This service does not guarantee admission into the country, the outcome of the immigration check, or waiting/procedural times. Please check the latest service details at the time of booking.
Those who are recommended the fast track on flight VN311
Those visiting Hanoi for the first time
If you are unsure about the arrival procedures at Noi Bai Airport or the movement after arrival, having local staff provide guidance makes it easier to understand the flow inside the airport.
Those who have plans soon after arrival
This suits those who want to move through the airport smoothly when they have hotel transfers, meetings, business negotiations, or connections to domestic flights after arrival.
Customers with children and elderly customers
Families who, after a long flight, want to navigate the airport and the arrival procedures as clearly and easily as possible can also consult with us.
Corporate guests, executives, and VIP customers
This service can also be used when a corporate representative arranges Hanoi arrival support in advance for business partners, executives, honored guests, specialists, and VIP guests.
The flow from booking to the day of arrival on flight VN311
Submit the booking form
Please enter details such as Noi Bai Airport, the arrival date, flight number VN311, the number of people, and your desired support details.
We confirm the booking details in Japanese
Our staff will check the flight information, the number of people, the presence of baggage, your desired details, and availability, and advise you whether we can accommodate your request.
Receive the guidance after the booking is confirmed
Please check the meet-up method on the day, the way to contact our staff, and any notes and precautions.
Arrive at Noi Bai Airport on flight VN311
Depending on your booking details and airport operations on the day, we support your movement toward the immigration area and the applicable procedures.
Move toward baggage claim and the exit
After immigration, depending on your booking details, we guide you on the movement toward the baggage claim area and the exit/meet-up area.
Frequently asked questions about flight VN311 and Noi Bai Airport
Is flight VN311 a flight departing from Ho Chi Minh City?
Which terminal does flight VN311 depart from at Narita Airport?
Which terminal does flight VN311 arrive at at Noi Bai Airport?
Can I also use the arrival fast track on flight VN311?
Can I consult with you in Japanese before booking?
Can I book on the day?
Will using the fast track eliminate waiting times?
Related Noi Bai Airport services
For those arriving in Hanoi from Tokyo Narita on flight VN311
If you are arriving at Hanoi Noi Bai International Airport on flight VN311 from Tokyo Narita, please consult us about the VJP FASTTRACK arrival fast track. We will advise you on availability in Japanese according to your arrival date, number of people, presence of baggage, and desired details.
*The service details may vary depending on the flight, arrival time, airport congestion, operations on the day, and your booked plan. This is not a service that guarantees admission into the country, the outcome of the inspection, waiting times, or procedural times. Please check the latest availability and fees at the time of booking.
*This article is general guidance for passengers arriving at Hanoi Noi Bai International Airport from Tokyo Narita International Airport on flight VN311. Operating conditions, departure and arrival times, airline regulations, airport operations, and entry conditions may change without notice. Please be sure to check the latest information from the airline, airport, and relevant authorities before your flight.
